Cancellation Policy

Cancelling or rescheduling

You can reschedule or cancel yourself using the secure manage link that comes with your booking, or by calling, texting, or emailing me.

Please give at least 24 hours' notice when possible. That lets me offer the slot to another pet parent.

Same-day appointments

For same-day appointments, a 50% deposit is required to secure your reservation. If a same-day booking is cancelled after it has been confirmed, the deposit may be retained to cover the reserved time.

Late arrivals

If you are more than 30 minutes late for an appointment that requires your presence, a $20 late fee may apply. Please contact me as soon as you know you'll be delayed and I'll do my best to work with you.

Cancellations by House Plenty Paws

In rare cases — severe weather, illness, or an emergency — I may need to cancel or reschedule. You'll be contacted as early as possible and any deposit paid will be refunded or applied to a new date, your choice.

No-shows

If I arrive for a scheduled visit and cannot access your pet or home, the visit is treated as completed and charged in full. Please confirm entry details before your appointment.